How to Obtain Warranty Protection
If you have concerns with your VELUX skylight installation, please contact your builder, remodeler, or installer, who should inspect the skylight and installation to verify that installation is according to our instructions.
We find most of the concerns by consumers are resolved in this step.
If there is still a concern, have the builder, remodeler or installer contact VELUX customer service department directly at:
VELUX America LLC
PO Box 5001 • Greenwood, SC 29648-5001
Tel 1-800-88-VELUX • velux.solutions@VELUX.com
So that VELUX can provide the best response possible, please include the following information when contacting us:
- Your name, address, and phone number
- A description of the product and the product model number (located on the identification label attached to each product)
- A description of the product concern
- Details of attempts to address concern
A trained customer service team member will work to solve your concern over the phone. In many cases, we solve concerns over the phone without the inconvenience of an on-site visit.
It is the responsibility of the end user to mitigate and minimize water damage or any other damage that a Covered Product may cause.